I just wanted to take the time to give kudos to a member of your staff – Courey Brown- on how knowledgeable, courteous, polite, pleasant and professional he was during the installation of a new heating/air conditioning unit we had during the week of 11/6/17. He was so receptive to the number of questions I had about the installation and always had well thought out and understandable answers for me. Following the installation he cleaned up the area so well that you wouldn’t have even known he was there. He called back to see if we had any questions and were we happy with the job.
It is so refreshing to deal with an individual like Mr. Brown in todays era of indifference of attitude so often seen in service industries. The level of professionalism is a sign of the level of maturity and respect he has for the client as well as the company that he represents – L M Wilson. We all know that this is not something that we see often in our everyday lives. We can only hope that our children and grandchildren carry these attributes forward in this fast moving world.
I thank you for the great service that L M Wilson (and especially Courey Brown) provided us during this installation and in the past.
Please express our gratitude to Mr. Brown for a job well done!