Frequently Asked Questions

Welcome to LM Wilson Heating & Air’s FAQ page! We’ve compiled answers to the most common questions to help you understand our services, processes, and how we can assist you with your HVAC needs. If you don’t see your question here, feel free to contact us directly.

1. What Services Does LM Wilson Heating & Air Offer?

At LM Wilson Heating & Air, we provide a full range of HVAC services to meet your heating, cooling, and indoor air quality needs, including:

Heating Services: Furnace installation, repair, and maintenance.
Air Conditioning Services: AC installation, repair, and maintenance.
Indoor Air Quality Solutions: Air purification, humidifiers, and dehumidifiers.
HVAC Maintenance Plans: Regular tune-ups to keep your systems running efficiently year-round.
Emergency HVAC Repairs: 24/7 repair services to restore your comfort quickly.

2. What Is LM Wilson’s Service Area?

LM Wilson Heating & Air is based in Burlington, NC, and proudly serves the surrounding areas, including:

If you’re unsure whether we serve your area, contact us to confirm!

3. How Do I Know If My HVAC System Needs Repair or Replacement?

Here are some signs your HVAC system may need repair or replacement:

Unusual noises (banging, rattling, or squealing).
Uneven heating or cooling in your home.
Frequent system breakdowns.
Rising energy bills without increased usage.
System age: Most HVAC systems last 10–15 years.

Our technicians can inspect your system and help you decide whether repair or replacement is the best option.

4. Does LM Wilson Offer Financing for HVAC Services?

Yes! We understand that HVAC repairs and replacements can be significant investments. That’s why we offer flexible financing options to make it easier to upgrade or repair your system. Contact us to learn more about our financing plans.

5. How Often Should I Schedule HVAC Maintenance?

For optimal performance, we recommend scheduling:

Heating system maintenance: Once a year, ideally in the fall.
Air conditioning maintenance: Once a year, ideally in the spring.
Regular maintenance ensures your system operates efficiently, extends its lifespan, and reduces the likelihood of costly repairs.

6. What Brands Does LM Wilson Work With?

We work with all major HVAC brands, including:

Rheem (Pro Partner)
Trane
Carrier
Lennox
Goodman

If you have a specific brand or system, contact us to confirm compatibility.

7. What Sets LM Wilson Heating & Air Apart from Other HVAC Companies?

Here’s why homeowners in Burlington and surrounding areas trust LM Wilson Heating & Air:

Experienced Technicians: Our team is trained, certified, and experienced in all aspects of HVAC service.
Customer-Centered Approach: We prioritize your comfort and satisfaction above all else.
Emergency Services: We’re available 24/7 for urgent repairs.
Locally Owned and Operated: We’re proud to serve our community with reliable, personalized service.

8. How Do I Schedule an Appointment with LM Wilson?

You can schedule an appointment by:

Calling us directly at (336) 663-1370
Filling out our online contact form.
Visiting our office in Burlington, NC.

We’ll work with you to find a convenient time for your service.

9. What Should I Expect During an HVAC Service Appointment?

Here’s what happens during a typical service appointment:

Initial Assessment: Our technician will inspect your system and discuss any issues or concerns.
Diagnosis: We’ll identify the problem and explain the recommended solutions.
Service: Depending on your needs, we’ll perform the repair, maintenance, or installation.
Final Walkthrough: We’ll review the work with you, answer any questions, and ensure your satisfaction.

10. Do You Offer Emergency HVAC Services?

Yes! We provide 24/7 emergency HVAC repair services to ensure you’re never left without heating or cooling when you need it most.

11. How Can I Improve My Home’s Indoor Air Quality?

Improving indoor air quality involves several steps:

Installing air purifiers to remove dust, allergens, and pollutants.
Using humidifiers or dehumidifiers to maintain balanced humidity levels.
Regularly changing your HVAC filters.
Scheduling duct cleaning to remove built-up debris.

We can recommend and install the right solutions for your home’s air quality needs.

12. Why Is Regular Filter Replacement Important?

Dirty filters reduce your HVAC system’s efficiency, increase energy costs, and can lead to premature wear. Replacing your filter every 1–3 months ensures good airflow and cleaner indoor air.

13. What Are the Benefits of a Maintenance Plan with LM Wilson?

Our maintenance plans provide:

Priority service for repairs.
Discounted repair rates.
Improved system efficiency.
Extended equipment lifespan.
Peace of mind knowing your system is in expert hands.

If you have additional questions or need assistance, don’t hesitate to reach out to us. Our team is here to help!

Our Services

Emergency Service

(336) 663-1370

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